Job Description
The Purpose of this Role
The Fraud Risk and Control’s (FRC) Debit Card Team is responsible for ensuring that the Fraud Program for Fidelity’s Debit Card portfolios are effectively protecting customers and Fidelity from the risk of fraud while delivering a remarkable customer experience
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How your Work Impacts the Organizati
onAs a Manager, Debit Card Disputes on the Debit Card Fraud Team, you will be responsible to support the design and operation of debit card fraud and non-fraud disputes management and support related strategic initiatives with your subject matter expertise. Specifically, you will own the operating model for end-to-end disputes (fraud and non-fraud), including chargebacks, investigations, and recoverie
s.
Responsibilit
- iesExposure in back-office disputes processing and chargeback teams for issuers (especially in a Reg E environme...