Job Description
JOB SUMMARY
This position will be an integral component of the extended Global Guest Relations Platform operations team, Digital Guest Experiences, as well as a member of Greater China Rooms Operations Team. This role will be responsible for supporting and managing the execution of the overall strategy for Digital Guest Experiences work and EMPOWER: GXP, while managing alignment of continent, discipline and brand-specific priorities. Specifically, this position will assume some parts of being a conduit into the continent for the Global teams, while also supporting the execution of these priorities in-market to strongly enhance the guest experience, create Guest Loyalty and drive Intent to Recommend.
The core accountabilities fall into two main categories, namely:
1) Drive an implementation of new products and services related to Digital Guest Experiences and EMPOWER: GXP.
Assess and analyze data analytics to provide enhanced approach develo...