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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities
Operations & Policy Administration Management
- Lead and oversee New Business and Renewal policy administration activities, ensuring BAU tasks are executed accurately and within agreed turnaround times.
- Manage complex policy administration processes including issuance of bills, policy contracts, endorsements, and renewals.
- Ensure all processing aligns with client expectations, company standards, and regulatory requirements.
- Identify and address operational issues promptly to maintain high-quality service delivery.
Team Leadership & Support
- Lead, coach, and mentor the policy administration team to ensure smooth daily operations.
- Provide guidance and technical support to team members in handling complex cases and escalations.
- Manage workload distribution, prioritisation, and resource planning to meet service deadlines.
- Conduct regular training and...