Job Description
Responsibilities:
Day-to-day Vendor Management: Ensuring our SAP Application Managed Services (AMS) partner(s) perform according to their SLAs and driving a customer-first service vision.
Functional Oversight: Ownership of the day-to-day delivery of SAP services supporting global Manufacturing, Supply Chain, and Quality, ensuring high availability and performance of business-critical processes.
Operational Blueprinting: Defining the Run approach for the ERP ecosystem, establishing the templates for incident, change, and release management that will be adopted by future ERP operational pillars.
Stakeholder Interaction: Engaging with globally dispersed ERP leadership to understand demand patterns, improvement opportunities, and impact assessment for incidents.
Cross-Functional Collaboration: Interactions with other IT stakeholders (, SAP Functional Leads, Data Integri...