Job Description
**About Us**
Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today’s discerning traveler.
**About the Role**
The Manager, Guest Experience is the ambassador of the guest journey and a visible leader at the heart of the hotel. This role is responsible for creating exceptional arrival, stay, and departure experiences while leading a team dedicated to delivering intuitive, personalized service.
More than overseeing Front Desk operations, the Manager, Guest Experience serves as a host, mentor, and service champion—setting the tone for hospitality throughout the hotel. This leader builds meaningful guest relationships, anticipates needs before they ...
Perched atop historic Nob Hill, InterContinental Mark Hopkins, San Francisco, has welcomed generations of travelers, dignitaries, and locals with timeless elegance, personalized service, and unforgettable experiences. As a landmark destination, we are committed to preserving our rich heritage while continually elevating the luxury hospitality experience for today’s discerning traveler.
**About the Role**
The Manager, Guest Experience is the ambassador of the guest journey and a visible leader at the heart of the hotel. This role is responsible for creating exceptional arrival, stay, and departure experiences while leading a team dedicated to delivering intuitive, personalized service.
More than overseeing Front Desk operations, the Manager, Guest Experience serves as a host, mentor, and service champion—setting the tone for hospitality throughout the hotel. This leader builds meaningful guest relationships, anticipates needs before they ...