Job Description
Clark Construction is seeking a hands-on Service Desk Manager to lead and grow our end-user services function during a period of active transformation. This role serves as the first line of defense for all IT support, owning the full intake experience from initial contact through resolution or escalation. You will directly manage a team of analysts supporting corporate office users and field teams nationwide. We seek a skilled and enthusiastic IT professional to deliver high-quality customer service that enhances the productivity of our colleagues.
This is an onsite role based in our McLean, VA office.
**Key Responsibilities**
+ Day-to-day service desk operations, including SLA performance, ticket queue management, and escalation handling, ensuring smooth operations, data integrity, and security and policy compliance
+ Direct management of internal analysts providing end-user support and application-focused triage
+ Implementing and managing an enhanced suppo...
This is an onsite role based in our McLean, VA office.
**Key Responsibilities**
+ Day-to-day service desk operations, including SLA performance, ticket queue management, and escalation handling, ensuring smooth operations, data integrity, and security and policy compliance
+ Direct management of internal analysts providing end-user support and application-focused triage
+ Implementing and managing an enhanced suppo...