Job Description
The Role:
The Manager of IT Support is responsible for leading a team that provides technical assistance and support for internal users, ensuring efficient resolution of IT-related issues. This role involves managing support operations, optimizing processes, and ensuring high-quality customer service within the IT support team.
What you'll do:
Team Leadership and Management:
+ Lead and manage a team of IT support technicians, providing guidance, coaching, and performance management.
+ Foster a positive and collaborative work environment, encouraging teamwork and professional development.
IT Support Operations:
+ Oversee day-to-day IT support operations, ensuring timely resolution of technical issues and service requests.
+ Establish and enforce service level agreements (SLAs) for incident response and problem resolution.
Process Optimization and Documentation:
+ Develop and improve support process...
The Manager of IT Support is responsible for leading a team that provides technical assistance and support for internal users, ensuring efficient resolution of IT-related issues. This role involves managing support operations, optimizing processes, and ensuring high-quality customer service within the IT support team.
What you'll do:
Team Leadership and Management:
+ Lead and manage a team of IT support technicians, providing guidance, coaching, and performance management.
+ Foster a positive and collaborative work environment, encouraging teamwork and professional development.
IT Support Operations:
+ Oversee day-to-day IT support operations, ensuring timely resolution of technical issues and service requests.
+ Establish and enforce service level agreements (SLAs) for incident response and problem resolution.
Process Optimization and Documentation:
+ Develop and improve support process...