Job Description
Join Manulife as Manager of IT Service Management, where you’ll lead a hybrid team committed to delivering exceptional support across enterprise applications. You will leverage your technical and leadership skills to improve service performance.
This role requires a strategic mindset and technical expertise, managing a diverse team in the execution of incident management, service request fulfillment, and customer support. Your responsibilities will include optimizing service delivery using data-driven insights and fostering a culture of continuous improvement, all while maintaining high standards for user experience.
Key Responsibilities: • Coach and develop IT operations engineers and analysts • Drive effective incident management and technical troubleshooting • Implement improvements in operational monitoring and reporting • Collaborate on system reliability enhancements with engineering • Ensure quality communication and accurate ticket management
Requirem...
This role requires a strategic mindset and technical expertise, managing a diverse team in the execution of incident management, service request fulfillment, and customer support. Your responsibilities will include optimizing service delivery using data-driven insights and fostering a culture of continuous improvement, all while maintaining high standards for user experience.
Key Responsibilities: • Coach and develop IT operations engineers and analysts • Drive effective incident management and technical troubleshooting • Implement improvements in operational monitoring and reporting • Collaborate on system reliability enhancements with engineering • Ensure quality communication and accurate ticket management
Requirem...