💼 Full-Time Position

Manager Leadership Development

🏢
iQor
📍 Paniqui, Central Luzon, Philippines
📍
Location
Paniqui, Philippines
📅
Posted
May 31, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Summary:

The Frontline Leadership Development Manager is iQor and T-Mobile’s first point of contact responsible for developing Customer Care frontline leaders and their support teams. The FLDMs play a significant role in the organization in doing competency development, performance-based coaching and feedback, and is at the forefront of achieving leadership growth through program facilitation, observations, triads and overall leadership development consultations. 

Responsibilities:

  • Act as the main leadership consultant and becomes subject matter expert on the product and line of business to provide necessary developmental support.
  • Consult and partner with Site Leaders to identify leadership development needs, and interventions to address overall performance gaps.
  • Collaborate with the SFLDM and site FLDT to design programs and develop other interventions to support behavioral change and drive performance improvement.
  • Coll...