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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description:
Key Responsibilities
- Conduct structured training needs analysis across business, operations, risk, compliance, credit, digital banking, branch banking, and support functions.
- Work closely with department heads, regional managers, and branch managers to identify capability gaps and prioritize training interventions.
- Translate business challenges such as low portfolio quality, weak sales productivity, service complaints, compliance gaps, and employee performance issues into learning solutions.
- Design and develop learning programs, modules, facilitator guides, participant manuals, assessments, case studies, simulations, role plays, and digital learning content.
- Ensure training content is relevant to microfinance banking, regulatory requirements, branch operations, credit assessment, customer service, recovery, digital channels, and financial inclusion.
- Deliver classroom, virtual, blended, an...