Job Description
Manager, Lobby Lounge Job Responsibilities
- Oversee daily Lobby Lounge operations ensuring smooth service delivery and exceptional guest experience
- Maintain thorough knowledge of food, beverage, menu offerings, and service standards, including seasonal changes
- Ensure full compliance with SFSMS, hygiene, food safety, and Fire & Life Safety standards
- Conduct regular front‑ and back‑of‑house inspections to monitor service quality, cleanliness, set‑up, and maintenance
- Build strong guest relationships, actively gather feedback, and handle guest complaints professionally and tactfully
- Support marketing initiatives through market surveys, trend analysis, and implementation of strategies to grow market share
- Manage and motivate the team through recruitment, rostering, training, performance management, and disciplinary actions when required
- Ensure team members are equipped with proper tools, training, ...