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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Key Responsibilities / Accountabilities
- Provides and satisfies first and second level system/application support for requests, questions and technical training issues.
- Manages and coordinates with vendors to provide uninterrupted service.
- Serves as the organization’s point of contact for system/application issues, keeping current with ongoing developments and new technologies.
- Balance and organization of all systems/applications and user needs is a constant.
- Provides employee introductions to various systems/applications and training as needed.
- Establishes and provides guidelines for continuous group and one-on-one training and initiates ongoing follow‑up with internal/external customers.
- Creates documentation and instructional guidelines for systems/applications procedures and usage.
- Proper case entry documentation into our case management system.
- Use tools to remotely access end user...