Job Description
We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop. As the Branch Manager, you will be responsible for leading a team of baristas and kitchen staff, ensuring excellent customer service, and managing the overall performance of the branch.
Responsibilities
- Oversee day-to-day operations of the coffee shop branch
- Recruit, train, and supervise staff members
- Ensure high levels of customer satisfaction through exceptional service
- Monitor inventory levels and order supplies as needed
- Maintain cleanliness and organization of the branch
- Handle customer inquiries, complaints, and feedback in a professional manner
- Prepare reports on branch performance
- Enforce company policies and procedures
- Foster a positive and inclusive work environment
Skills
- Previous experience in a managerial ...