Job Description
Manager of Customer Service
Sales & Marketing
Michigan - USA
Posted: 05/15/2026 | Accepting Until: 06/15/2026 | Positions Available: 1
Job Responsibilities
Job Responsibilities:
+ Oversee operations of Customer Service, Technical Services , Warranty and Repair departments.
+ Lead, coach, and develop customer service representatives and supervisors
+ Assess team and ensure customer satisfaction through training and communication.
+ Establish performance expectations and monitor team productivity
+ Responsible for counseling, and coaching team members, as necessary to enforce systems, policies, and procedures in coordination with Management and Human Resources.
+ Prepare policies, procedures and work instructions in accordance with company policy.
+ Prepare regular performance and customer satisfaction reports
+ Analyze service trends, KPIs, and reporting metrics
+ Implement tech...
Sales & Marketing
Michigan - USA
Posted: 05/15/2026 | Accepting Until: 06/15/2026 | Positions Available: 1
Job Responsibilities
Job Responsibilities:
+ Oversee operations of Customer Service, Technical Services , Warranty and Repair departments.
+ Lead, coach, and develop customer service representatives and supervisors
+ Assess team and ensure customer satisfaction through training and communication.
+ Establish performance expectations and monitor team productivity
+ Responsible for counseling, and coaching team members, as necessary to enforce systems, policies, and procedures in coordination with Management and Human Resources.
+ Prepare policies, procedures and work instructions in accordance with company policy.
+ Prepare regular performance and customer satisfaction reports
+ Analyze service trends, KPIs, and reporting metrics
+ Implement tech...