Job Description
Drive innovation in cloud contact centers as TELUS Digital's Manager of Solutions Architecture. This remote or hybrid role focuses on designing impactful Five9 solutions to enhance customer interactions.
In your role at TELUS Digital, you will leverage your 4+ years of experience in solution architecture to lead pre-sales engagements and technical workshops. You’ll collaborate closely with sales teams to design tailored contact center solutions using the Five9 platform. Your ability to bridge technical details with customer needs will support a seamless sales process.
Key Responsibilities:
• Conduct pre-sales engagements and solution design
• Develop contact center architectures using Five9 capabilities
• Work with sales teams to propose tailored solutions
• Create technical documentation for complex environments
• Stay attuned to Five9 feature updates and trends
Requirements:
• 4+ years of technical consulting experience
• Strong grasp of Five9 and contac...
In your role at TELUS Digital, you will leverage your 4+ years of experience in solution architecture to lead pre-sales engagements and technical workshops. You’ll collaborate closely with sales teams to design tailored contact center solutions using the Five9 platform. Your ability to bridge technical details with customer needs will support a seamless sales process.
Key Responsibilities:
• Conduct pre-sales engagements and solution design
• Develop contact center architectures using Five9 capabilities
• Work with sales teams to propose tailored solutions
• Create technical documentation for complex environments
• Stay attuned to Five9 feature updates and trends
Requirements:
• 4+ years of technical consulting experience
• Strong grasp of Five9 and contac...