Job Description
Drive operational excellence in a managerial capacity. Manage the Operational Dispatch team and improve service quality in this remote setting.
As the Manager of Operational Excellence, you'll report to the Senior Director, Business Intelligence, and lead a team focused on quality controls and client integrations. You will streamline communication across departments and foster a culture of continuous improvement. Your proactive approach will ensure operational metrics are maintained, visible, and actionable for success.
Key Responsibilities:
• Manage the dispatch team with clear directives
• Implement quality controls for operational standards
• Act as a liaison for client onboarding
• Track performance metrics and drive improvements
• Support change management initiatives
Requirements:
• Minimum 5 years in operations/management roles
• At least 2 years in leadership required
• Degree in business or ...
As the Manager of Operational Excellence, you'll report to the Senior Director, Business Intelligence, and lead a team focused on quality controls and client integrations. You will streamline communication across departments and foster a culture of continuous improvement. Your proactive approach will ensure operational metrics are maintained, visible, and actionable for success.
Key Responsibilities:
• Manage the dispatch team with clear directives
• Implement quality controls for operational standards
• Act as a liaison for client onboarding
• Track performance metrics and drive improvements
• Support change management initiatives
Requirements:
• Minimum 5 years in operations/management roles
• At least 2 years in leadership required
• Degree in business or ...