Job Description
Support Center
As a Manager of Patient Customer Service and Self Pay, you will:
• Leads, coaches, and motivates the customer service team to ensure high levels of service satisfaction.
• Manages and improves daily operations while directly supporting team leads and staff.
• Monitors and evaluates staff activities, providing regular performance‑related feedback.
• Strategizes and monitors daily customer service operations to ensure efficiency and service excellence.
• Assists with the development and communication of service policies to staff and patients.
• Prepares reports and analyzes call center data to impr...
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.
Adventist HealthCare seeks to hire an experienced Manager of Patient Customer Service and Self Pay who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.As a Manager of Patient Customer Service and Self Pay, you will:
• Leads, coaches, and motivates the customer service team to ensure high levels of service satisfaction.
• Manages and improves daily operations while directly supporting team leads and staff.
• Monitors and evaluates staff activities, providing regular performance‑related feedback.
• Strategizes and monitors daily customer service operations to ensure efficiency and service excellence.
• Assists with the development and communication of service policies to staff and patients.
• Prepares reports and analyzes call center data to impr...