Job Description
The Cleveland Clinic Abu Dhabi Manager, OFA Services is responsible for managing and coordinating day to day patient access operations for Office of Facilitated Access patients. This role is central to delivering a seamless, high touch experience for Cleveland Clinic Abu Dhabi’s premier patient populations.
The Manager leads a single, integrated OFA team of coordinators responsible for coordinating, patient care, appointment scheduling, patient registration, visa coordination and financial clearance. The role ensures timely, coordinated access to care while maintaining exceptional service standards and operational reliability.
The role ensures full regulatory compliance with HAAD and JCI standards while relentlessly pursuing smarter, leaner, and more responsive ways of delivering care.
Key Decisions the Role Makes and the Extent of Their Impact
- 1. Workflow Redesign & Process Elimination: Leading the team to decide which processes to keep...