Job Description
Job Title: Manager –Operations (Voice and Non-Voice Opera7ons)
Loca2on: Onsite, Work from office Only
Department: Opera7ons – Global & Interna7onal Customer Service/Success (MS)
Posi2on - 1
Reports To: Director – Customer Success
Job Overview:
We are seeking a dynamic and strategic leader to join our team as Manager of our
Premium Customer Success Contact Center. This role is pivotal in guiding both
Voice and Non-Voice teams to deliver unparalleled customer experiences. The
Manager will uphold high standards of service excellence, ensure KPI
achievement, and foster a culture of customer-centricity. This role is ideal for
someone with a proven background in managing interna7onal contact center
opera7ons and client rela7onships in a premium, fast-paced environment.
Key Responsibili2es:
1. Team Leadership and Development
• Lead, coach, and mentor a team of customer service representa7ves to
de...