Job Description
NOTE: Houston Methodist is seeking a Manager Patient Access Services Training/Quality who has experience in the following:
Contact center operations leadership (healthcare preferred)
Corporate training / learning & development experience (design, facilitation, onboarding, curriculum development)
Quality Assurance / Quality Management leadership (call monitoring, calibration, performance improvement programs)
Experience supporting or partnering with Workforce Management (forecasting, adherence, scheduling)
Leading through operational change, process improvement, or system implementations
At Houston Methodist, the Manager Patient Access Services position is responsible for the daily management of the staff and operations for one or more of the following areas of Patient Access Services: scheduling, pre-registration, insurance verification, emergency department registration, hospital registration, inpatient admission, financial counseling, admission/ dischar...
Contact center operations leadership (healthcare preferred)
Corporate training / learning & development experience (design, facilitation, onboarding, curriculum development)
Quality Assurance / Quality Management leadership (call monitoring, calibration, performance improvement programs)
Experience supporting or partnering with Workforce Management (forecasting, adherence, scheduling)
Leading through operational change, process improvement, or system implementations
At Houston Methodist, the Manager Patient Access Services position is responsible for the daily management of the staff and operations for one or more of the following areas of Patient Access Services: scheduling, pre-registration, insurance verification, emergency department registration, hospital registration, inpatient admission, financial counseling, admission/ dischar...