Job Description
Manager, Patient Experience (Lead, Service Quality & Volunteer Management)
Job Openings Manager, Patient Experience (Lead, Service Quality & Volunteer Management)
About the job Manager, Patient Experience (Lead, Service Quality & Volunteer Management)Reporting to the Head, Corporate Communications & Partnerships, you will lead a synergistic team that cultivates a culture of service excellence, focusing on collaboration, continuous learning, and innovation to provide patients with the best experience.
Job Responsbilities- Develop and implement strategies and processes to elevate the patient experience across all touchpoints, including inpatient, outpatient, and community care, involving staff and volunteers.
- Create and manage volunteer engagement programs that enhance their role in improving patient experience and overall care quality.
- Utilize patient feedback from surveys, complaints, and compl...