Job Description
Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
The Manager, Sales & Service is responsible for supporting the execution and day‑to‑day management of sales and service programs that drive consistent selling behaviours, service excellence, and an elevated omni‑channel customer experience. Reporting to the Director, Sales & Service, this role focuses on operational delivery, adoption, and continuous improvement of programs, tools, and standards that enable store teams to perform at their best.
The Manager acts as a hands‑on partner to cross‑functional teams and the field, ensuring programs are practical, clearly communicated, and embedded into daily routines. Grounded in luxury service principles, this role plays a key part in translating strategy into execution at th...