Job Description
Job Title
Manager, Service Enhancement
Position Overview
Responsible for supporting and driving innovation throughout service delivery, overseeing the Client Services (CS) projects/initiatives portfolio, managing change, and coaching product owners and project analysts.
Responsibilities
- Support and drive innovation in service delivery.
- Oversee CS projects/initiatives portfolio and change management.
- Coach and manage product owners/project analysts to ensure Agile/Scrum best practices.
- Partner with business sponsors to support CS platforms and applications.
- Develop relationships with Client Services, Information Systems, and other partners.
- Create and manage product road maps with leaders and scrum teams.
- Work closely with senior CS leaders to support service delivery vision.
- Engage and collaborate with teams ...