Job Description
Operations Management: Comprehensively oversees daily restaurant operations, developing and executing operational plans, such as planning daily business processes and arranging business hours. Monitors operations across all aspects, promptly addresses emergencies, and ensures smooth and orderly restaurant operations. Regularly analyzes operational data, such as customer volume and average customer spending, to adjust operational strategies and improve operational efficiency and profitability.
Team Management: Responsible for employee recruitment, training, and assessment. Selects suitable candidates based on job requirements and organizes training on service skills and culinary knowledge to enhance employee professionalism. Establishes a scientific assessment mechanism to motivate employees and build a highly effective and collaborative team. Manages staff shifts to ensure adequate staffing for all positions.
Customer Service: Focuses on the customer experience, establ...