Job Description
Key Responsibilities
- Operations Management: Supervise daily operations, including booking systems, shift scheduling, and facility maintenance.
- Team Leadership: Recruit, train, and mentor massage therapists and front-desk staff. Set performance targets and conduct regular evaluations.
- Customer Service: Address client inquiries, personalize customer experiences, and resolve any complaints to maintain high satisfaction.
- Financial Oversight: Manage the shop's budget, process payroll, track sales targets, and handle daily cash balancing.
- Inventory & Compliance: Maintain stock of oils, linens, and retail products. Enforce strict health, sanitation, and safety protocols.
- Experience: Typically 2 to 5 years in spa operations, retail leadership, or hospitality management. Hands-on experience as a licensed massage therapist is highly valued.