Job Description
Create your future with Affin! You too can make a difference.
Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.
Job Purpose
To lead the Surveillance team in ensuring post-disbursement customer satisfaction, detecting irregularities in GEB account openings, investigating staff misconduct, and monitoring marketing expenses to uphold compliance with internal policies and regulatory standards.
Customer Call-Back & Satisfaction Monitoring
- Check and verify the call-back exercise for newly approved and disbursed GEB customers.
- Assess customer satisfaction and detect potential misconduct by credit and sales personnel.
- Maintain and report satisfaction ratings and feedback trends to relevant stakeholders.
GEB Account Opening Surveillance
- Conduc...