💼 Full-Time Position

Manager, System Planning & Development (Loyalty Programme)

🏢
The Hong Kong Jockey Club
📍 hong kong, hong kong, Hong Kong
📍
Location
hong kong, Hong Kong
📅
Posted
June 22, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Department

The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem. The Division centralises the Club’s customer understanding and insights across owners, members and wagering customers, striving for innovation via our Digital and Retail channels. Through enhanced data provision & insights, and online / offline customer strategies devised, improve the channels’ and customer groups’ ability to enhance customer experience, drive wagering turnover and groom customers up the tiers.

The Job

You will:

  • Develop and implement a strategic project management framework for the Clubwide Loyalty (CWL) Platform, including assessing the current situation, conducting gap analysis, gathering requirements and fostering effective collaboration with IT teams and System Team and vendors for successful project execution and ensure the r...