Job Description
The Manager / Sr. Manager – Hospitality is responsible for conceptualizing, implementing, and overseeing hospitality services across premium residential, commercial, or mixed-use real estate projects. This role bridges property management and luxury guest services to elevate the resident/occupant experience and support asset value.
- Design and deliver hospitality SOPs across all properties
- Manage concierge, front-desk, and lifestyle teams
- Oversee F&B, events, amenity operations & Club Operations.
- Drive resident satisfaction and NPS scores
- Vendor and contract management for hospitality services
- Liaise with sales and marketing for show-suite and launch experiences
- Ensure brand consistency across all resident touch-points
- Recruit, train, and mentor hospitality staff
- Handle escalations and VIP resident requests
- Resident satisfaction / NPS score
- SLA adherence for all service requests