Job Description
Job Title
Mandarin Customer Service Executive (Voice) – Pune (Work From Office)
Location
Pune, Maharashtra
Work From Office, 5 days working
About the Role
We are looking for a Mandarin Customer Service Executive with strong communication skills in both Mandarin and English to handle customer queries over voice and other channels. Recruitment experience is preferred, as the role may also involve coordinating with candidates and internal hiring teams when required.
Key Responsibilities
Handle inbound and outbound customer calls in Mandarin and English, ensuring polite, accurate and timely responses.
Understand customer issues, ask relevant probing questions, and provide first-level resolution or route to the appropriate internal team as per defin...