Job Description
Position : Mandarin-speaking Customer Success Specialist
Candidates nationality: Only citizens of Malaysia who are fluent in Mandarin will be considered.
Location : Livingston tower, George Town, Penang, Malaysia
Job Details : Customer service, handle inbound, Live chat/ email
Operating Hours : 9am-10pm (Shift), Monday to Sunday
Working hours : 9 hours (including 1 hour meal) , 5 working days in a week
Basic salary RM 3,300 + Language allowance RM 300 + monthly performance bonus up to RM 300 (based on performance)
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.
The CSS will be the primary contact for customers using the client’s website shopping channel.
The CSS lives the values of our client which are:
- Responsibility: ...