Job Description
As part of the Operations Systems team, you will collaborate with highly motivated engineers, technical experts, and innovators in the data center industry. The MARC Lead plays a critical role in driving operational excellence and enhancing customer experience across the CyrusOne portfolio.
This role provides leadership to the Monitoring, Analysis, Response, and Communication (MARC) team, with accountability for tactical processes and day-to-day operations. The MARC Lead ensures effective incident management, proactive operational support, and timely escalation, directly impacting site performance, productivity, and overall operational success.
**Key Responsibilities**
+ Lead and direct the MARC team, ensuring alignment with engineering and operational goals
+ Maintain accountability for tactical processes, day-to-day operations, and escalation management across the portfolio
+ Oversee incident management operations to protect, maintain, and enhance dat...
This role provides leadership to the Monitoring, Analysis, Response, and Communication (MARC) team, with accountability for tactical processes and day-to-day operations. The MARC Lead ensures effective incident management, proactive operational support, and timely escalation, directly impacting site performance, productivity, and overall operational success.
**Key Responsibilities**
+ Lead and direct the MARC team, ensuring alignment with engineering and operational goals
+ Maintain accountability for tactical processes, day-to-day operations, and escalation management across the portfolio
+ Oversee incident management operations to protect, maintain, and enhance dat...