Job Description
Your Impact
We’re looking for an experienced contact centre team manager who has a passion for delivering exceptional customer service to join our growing customer support team. If you are highly skilled at motivating and developing front line customer support agents, we’d love to hear from you!
What you’ll do
- Lead, motivate & develop a team 12 – 15 customer support agents.
- Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role.
- Use data to understand agent level performance, identify trends and action plans to support improvements.
- Identify opportunities to improve customer journeys, actively encouraging your team to do the same.
- Provide inbound support and handle customer escalations when needed.
- Embed advocacy for the consistent delivery of exceptional customer service across your team with intense focus on custom...