Job Description
Job Description
- Conduct Research & Strategy: Execute market studies to support product planning, marketing strategy, and competitive analysis.
- Customer Experience: Manage customer satisfaction (CSAT Customer Satisfaction Score) surveys and deliver actionable insights to improve sales and service quality.
- Reporting: Prepare accurate and insightful monthly market and survey data reports.
- Agency Coordination: Serve as the internal expert, briefing and managing advanced surveys conducted by research agencies.
- Other assigned tasks
Job Requirement
- Bachelor's degree in Engineering, Business Administration, Economics, Marketing, or a related field.
- At least 3 years of experience in market research, data analysis, or a related field
- Must be able to manage all phases of research independently, such as Requirement understanding (business context), Questionnaire ...