Job Description
The Marketing Shift Manager is responsible for supervising the day-to-day operations of the Promotions department and oversees motor coach arrivals, distributes group packages; records guest head counts, handles problems with guests or group leaders. Assists staff in issuing guest accounts, and the like, in an accurate and professional manner, developing, coordinating, and implementing aspects and activities of promotions, ensure staff is knowledgeable and follows company internal controls, policies and procedures. This position requires direct supervision of all departmental employees which include training and evaluating. The Shift Manager requires a high attention to detail, oral and phone communication skills, and a strong customer service orientation. This position assumes all administrative aspects of promotions department, including bus operations. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control St...