Job Description
Marketplace Review & Customer Experience Specialist
We are seeking a results-driven specialist to develop and execute strategies that increase authentic customer reviews across major e-commerce platforms including Amazon, Walmart, and Target. This role focuses on compliant review acquisition, customer engagement, and post-purchase experience optimization to drive product credibility and conversion.
Review Generation Strategy (Compliant)
- Build and manage systems to increase organic customer reviews on Amazon, Walmart, and Target
- Implement post-purchase follow-up flows (email, SMS, inserts where allowed)
- Utilize platform-approved tools such as: Amazon Request a Review, Walmart post-purchase messaging
- Monitor and optimize review velocity and rating trends
- Identify and engage real customers and communities through: Social Media (TikTok, Instagram, Facebook groups, Reddit where appropriate), Brand communities an...