Job Description
The MAS Team Leader is responsible for the leadership and management of a Service Center area for a defined set of clients and/or products. The Team Leader has significant impact on the work environment and will be tasked to provide the tools and resources for associates to succeed and maintain a high level of associate engagement and client/participant satisfaction.
Basic Requirements / Technical Skills
- Graduate of business administration/management, accounting or other related disciplines (Highly Preferred).
- 3-5 years customer service, benefits administration, payroll, HR or related experience (Required / Highly Preferred).
- 2-3 years SME, mentor or supervisory experience (Required).
- Proven proficiency in prioritizing critical client issues and managing workflow (Required).
- Proficiency in the use of PC applications (Required).
- Working knowledge of payroll and benefit administration is helpful (Highly Prefe...