Job Description
CALL CENTER AGENT
Caldwell Communications
Cebu City (Onsite)
Job Summary
We are looking for customer-oriented individuals to join our team as Call Center Associates. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns through phone, email, or chat support.
Key Responsibilities
Handle customer inquiries in a timely and professional manner
Provide accurate information about services, processes, and company policies
Resolve customer concerns while maintaining high customer satisfaction
Document customer interactions, issues, and resolutions in the system
Escalate unresolved or complex concerns to the appropriate teams
Meet productivity, quality, and customer satisfaction targets
Schedule & Training
Willing to work on shifting schedules, including nights, weekends, and holidays
Paid training provided for ...
Caldwell Communications
Cebu City (Onsite)
Job Summary
We are looking for customer-oriented individuals to join our team as Call Center Associates. In this role, you will assist customers by handling inquiries, providing accurate information, and resolving concerns through phone, email, or chat support.
Key Responsibilities
Handle customer inquiries in a timely and professional manner
Provide accurate information about services, processes, and company policies
Resolve customer concerns while maintaining high customer satisfaction
Document customer interactions, issues, and resolutions in the system
Escalate unresolved or complex concerns to the appropriate teams
Meet productivity, quality, and customer satisfaction targets
Schedule & Training
Willing to work on shifting schedules, including nights, weekends, and holidays
Paid training provided for ...