Job Description
Job Description: Material (Leather) Senior Consultant/Inspector
Position Overview
The Material (Leather) Senior Consultant/Inspector is responsible for managing after‑sales services related to leather claims and customer complaints. This role acts as the primary point of contact between customers and internal departments (Production, TCC), ensuring timely issue resolution, technical support, and continuous improvement in customer satisfaction.
Key Responsibilities
1. Claims Management
- Receive, log, and acknowledge customer complaints or claims related to leather defects, quality deviations, and delivery issues.
- Evaluate the validity of claims in coordination with Quality and Production teams.
- Request and review supporting evidence (e.g., photos, defect reports, samples).
- Ensure fair, transparent, and timely resolution of claims.
- Serve as the mai...