Job Description
Key Responsibilities
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Respond to customer inquiries regarding products, services, accounts, or general information.
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Resolve customer concerns, complaints, and service requests in a timely and professional manner.
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Document customer interactions, issues, and resolutions in the system.
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Provide accurate information and guidance to customers following company policies and procedures.
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Escalate complex issues to appropriate teams when necessary.
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Meet performance metrics including quality, productivity, and customer satisfaction targets.
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Maintain customer confidentiality and comply with data privacy standards.
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Support sales, retention, or technical support functions depending on business needs.
Qualifications
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High school diploma or equivalent; college degree is an advantage.
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