Job Description
Overview
Medical Billing Customer Support Representative
Join our growing team as a Medical Billing Customer Support Representative and play a key role in helping patients understand their medical bills and insurance coverage. We are looking for a detail-oriented professional with strong communication skills and a passion for delivering excellent customer service.
Responsibilities
- Assist patients with inquiries related to medical billing, insurance coverage, and payment options
- Handle billing concerns through calls, emails, or chat in a professional and timely manner
- Investigate and resolve billing discrepancies, denied claims, and account issues
- Clearly explain billing statements, insurance benefits, and available financial assistance
- Maintain accurate records of customer interactions while ensuring compliance with healthcare regulations
- Coordinate with internal teams to resolve complex bil...