Job Description
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
Sound like you? Then read on.
About the Role
Process authorized inpatient & outpatient claims transactions within the required benchmarks.
Process all Inpatient, Outpatient claims and pre-approval requests received as per stipulated requirementsEnsure meeting individual quality, turn around time and productivity benchmarkReview/approve cases that exceeds subordinates’ authorityRespond to email enquiries from internal and external partiesPerform outbound call to customers when required Training of new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training casesProviding training in System Navigation and Processing Steps, towards certification with Claims Approval Authority, as stipulated in the Claims Approval Authority guidelines.