Job Description
Description We are looking for a compassionate Medical Customer Service Rep to support patients and providers by handling appointment intake, scheduling changes, and general service inquiries. This contract opportunity with potential for a permanent role is ideal for someone who stays calm under pressure, communicates with empathy, and creates a positive experience for patients during every interaction. The right candidate will bring prior call center or healthcare support experience and the ability to build trust while resolving concerns efficiently.
Responsibilities:
• Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy.
• Coordinate new patient intake and update appointment details based on provider availability and patient needs.
• Reschedule visits, confirm information, and guide callers through next steps for care access.
• Use active listening and de-escalation techniques to address concerns and maintain a suppo...
Responsibilities:
• Answer inbound patient calls and respond to questions with professionalism, patience, and accuracy.
• Coordinate new patient intake and update appointment details based on provider availability and patient needs.
• Reschedule visits, confirm information, and guide callers through next steps for care access.
• Use active listening and de-escalation techniques to address concerns and maintain a suppo...