Job Description
Description
We are looking for a Medical Customer Service Rep to support a healthcare organization serving members in Minneapolis, Minnesota. This Long-term Contract opportunity is ideal for someone who is comfortable handling high-volume calls, resolving benefit and claims-related questions, and guiding members through available healthcare services. The person in this role will deliver attentive service, provide accurate information, and help members navigate coverage, authorizations, and transportation-related support. This role is remote but does require candidates to be local to MN for quarterly onsite meetings.
Responsibilities:
• Handle incoming calls from health plan members and provide clear answers related to coverage, claims activity, and amounts owed to providers.
• Review member benefit information and explain plan details in a way that is easy to understand and aligned with service standards.
• Assist callers with questions in...
We are looking for a Medical Customer Service Rep to support a healthcare organization serving members in Minneapolis, Minnesota. This Long-term Contract opportunity is ideal for someone who is comfortable handling high-volume calls, resolving benefit and claims-related questions, and guiding members through available healthcare services. The person in this role will deliver attentive service, provide accurate information, and help members navigate coverage, authorizations, and transportation-related support. This role is remote but does require candidates to be local to MN for quarterly onsite meetings.
Responsibilities:
• Handle incoming calls from health plan members and provide clear answers related to coverage, claims activity, and amounts owed to providers.
• Review member benefit information and explain plan details in a way that is easy to understand and aligned with service standards.
• Assist callers with questions in...