Medical Front Desk (evening hours)

The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of this position.

Responsibilities

Answer telephone promptly and in a polite and professional manner.

Obtain and enter accurate demographic information into Electronic Health Record (address, telephone number, name of insurance or self-pay status).

Schedule appointment for patients - review appointment date, time, location, and provider name with caller.

Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).

Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.

Remind caller of cancellation/no-show ...