Job Description
We are excited to offer the opportunity of the role of Medical Receptionist at our Practice.
The role of Medical Receptionist covers a wide variety of duties including face to face and telephone patient contact. Booking appointments, handling queries, working with the other Practice staff to deliver excellent and timely care to our patients.
Main duties of the job
Reception Duties
Act as first point of contact for all patient enquiries having the ability to navigate patient care appropriately. Respond to all queries and requests for assistance from patients and other visitors.
Resolve issues only delegating upwards when unable to solve.
Ensure patients without appointments but who need urgent consultations are booked in a logical and nondisruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring compliance with the registration policy.
Online p...