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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Support development of micro-modules covering call handling, scheduling logic, insurance verification, and EHR best practices
- Recommend updates based on clinic needs, learner performance trends, and system changes
- Evaluation & Performance Assessment (25%)
- Conduct Skills Evaluation Interviews (SEIs) to assess communication skills, system navigation, and workflow accuracy
- Track learner progress via Salesforce, TalentLMS, and receptionist-specific checklists
- Lead recovery training sessions for cancelled VAs based on skill gaps in front office tasks
- Deliver structured feedback and elevate retraining needs as required
- Instruction & Training Delivery (20%)
- Teach core front office workflows including patient scheduling, registration, insurance verification, referrals, authorizations, and EHR navigation
- Lead live and recorded training sessions focused on call handlin...