Job Description
A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
TASKS:
- Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
- Maintaining great phone etiquette
- Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as – Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
- Verifying healthcare insurance coverage and eligibility
- Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, e) and time‑keeping
- Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front‑desk triage
- Establishing a...