Job Description
A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
TASKS
- Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification
- Maintaining great phone etiquette
- Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as Cerner, Epic, AthenaNet/AthenaHealth, and NextGen
- Verifying healthcare insurance coverage and eligibility
- Providing administrative support that includes data entry, appointment scheduling, email management, record management, and time‑keeping
- Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front‑desk triage
- Establishing a professional relatio...