Job Description
FINANCIAL RETURNS
- Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
- Prepare Weekly Events Forecast and seize upselling opportunities
- Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
- Ensure timely delivery of Master Invoice to customers and facilitate payment
- Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated & reconciled
- Communicate to his/her superior any issues encountered and other relevant information
- Attend and participate in training sessions, daily briefings and other meetings as required
- Where applicable, supervise, guide and train Crowne Meeting Coordinators in carryi...