Job Description
Description We are looking for a Member Service Specialist to join our team in Tucson, Arizona in a contract-to-permanent capacity. This position serves as a key point of contact for members, delivering responsive support while ensuring a welcoming and attentive front-desk experience. The role also contributes to accurate membership administration, event support, and day-to-day coordination across internal teams to strengthen the overall member experience.
Responsibilities:
• Respond to member questions and concerns courteously, providing timely guidance and effective issue resolution.
• Explain membership offerings, renewal and transfer processes, and registration details for classes, meetings, and events.
• Support event and orientation logistics by assisting with coordination, guest arrival, and check-in activities.
• Manage membership record updates, including renewals, transfers, status changes, and other account adjustments with a high degree of accuracy.
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Responsibilities:
• Respond to member questions and concerns courteously, providing timely guidance and effective issue resolution.
• Explain membership offerings, renewal and transfer processes, and registration details for classes, meetings, and events.
• Support event and orientation logistics by assisting with coordination, guest arrival, and check-in activities.
• Manage membership record updates, including renewals, transfers, status changes, and other account adjustments with a high degree of accuracy.
...